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"No Old Flannel!" Mary would say that IT Support Companies were hiding behind techno-babble and TLA's (Three Letter Acronyms). I think she would be right. IT Support Companies need to explain computer technology in a way that business people can understand. For most businesses computers are not an end in themselves - just a means to an end.
Like in any industry, the amount invested can make a major difference in webhosting too . Just in the support department, there are a lot of things that could be done if there is a lot of money at your disposal.
managed it services are usually divided into a number of different tiers. It is important that you are aware of what each tier does and does not do. The first tier is basic customer issues. The support technician in this tier will collect all the information from the customer and then determine what the underlying issue is that is causing the problem. This tier will usually handle problems that are straightforward and simple.
After a thorough examination when it becomes tech support I.T clear that you want to move on a new idea move to the next step which is to take small measurable actions tracking their success.
Push back to buyers and tell them that you can accept their proposition but all you can offer to them in return is "exposure to value" not the value itself. It's Managed I.T support uttah like a restaurant. If you can pay, you get food. If you can't pay, you can get the smell of food. Simple really.
AND THEN, from a free one-time, complimentary issue of an opportunity magazine mailed to me, (or current resident), I found something that changed it all for me, and how I viewed the online business industry.
Some IT companies will offer some sort of guarantee for their services. Maybe something like "if we can't reduce your IT costs by twenty percent, we'll give you a free audit." Companies that offer guarantees reveal something positive about their character. They stand behind their work, which means they take pride in pleasing you-the customer.